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My board won’t balance properly

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For issues where the board behaves in an unexpected way, this can often be solved by performing a CPU reset. It’s very simple to do and the instructions are in the user manual but, the instructions are also as follows:

  1. Have the board switched off on a flat, level surface and keep both sides of the board level through the process (important).
  2. Press and hold the on button for around 5-10 seconds until there is a beep and the main lights start flashing, they should then start to flash in a different pattern or remain constant.
  3. Keep the board level and switched on for a further 10 seconds.
  4. Switch off and back on again & the board will start up normally. The reset is complete.

Once you have done this, please test the board again carefully to see if this has resolved the problem.

If the problem still persists, please check the wheel arches to ensure there are no obstacles stopping the wheels turning freely. Turn the board upside down (with the board switched off) and push the wheels round, using your hand, to make sure the wheels are turning freely and both of a similar resistance. Although the wheels do not spin for long on their own and stop quickly, they should be smooth when you move them with your hand.

If, after trying both solutions above, the problem still persists, please contact us here.