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My board turns one way better than the other

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If you are experiencing problems with your board turning, ensure there are no obstacles preventing the wheels turning freely in the wheel arches. To check this, turn the board upside down (switched off) and push the wheels round with your hand, making sure both wheels are turning freely and both of a similar resistance. Although the wheels don’t spin long on their own, and they will stop reasonably quickly, they should be smooth when you move them with your hand.

If you have tested this but, the problem persists, please try the reset procedure. For further advice, please contact us.