My board is not charging
In the first instance, please check our detailed charging procedure article to ensure you are charging the board correctly.
In the unlikely event that your board is brand new, unused and not charging after checking the detailed charging procedure, we can arrange a free return. Once the original has arrived back with us, we will either fix it (if it is a simple issue) or send out a new board (provided we have available stock or, an equivalent board if not). Please contact us here and we will respond as soon as possible. However, there are a few procedures you can try to see if it an easy fix – this will not affect your warranty.
If the charger is plugged in to the wall and the board and the light on the charger stays green but the Torq-e Board is either flashing red and/or the board is sounding a continuous bleeping alarm, please check / try the following:
- The first thing to check is that the charging socket is not loose. If it is, the movement can cause the wires on the back of the socket to become detached which can short circuit / stop the charger working. Please see our article on charging socket issues here for more information on this.
- The second possibility is that another wire has become loose inside through use.
- The third possibility is that the battery or charger have become faulty.
- And finally if it has been ridden through water / mud or had a big knock, then this can cause short circuits and damage to the battery and circuit boards.
If you are someone else you know are happy to unscrew the cover and have a look inside, it’s not too technical, just a few screws and it won’t affect your warranty in any way, we can quickly establish the likely cause of the problem.
Once the cover is off, it will be fairly obvious if there is a broken or loose wire, loose charging socket etc. If everything looks fine, the next thing would be to try a new charger or battery.
You would need to send the charger and battery back to us for testing and, if either or both are faulty, we will send out a new ones. At this point, if both charger and battery were fine, it would mean that there is a problem with the main circuit board. In this case we would need to get the whole board back to asses and repair but, it is far easier to send the components back first as that can be a very quick fix.
If you need further help, advice or need to return your board, please contact us and we will respond as soon as possible.