My board is juddering when in use
Torq-e boards need around 20-30 kg weight to work properly. The Torq-e Board sensors are designed for individuals weighing 20KG or more, these sensors may respond incorrectly to individuals weighing less than 20KG possibly causing the board to judder / vibrate or act unpredictably.
If you are over the 20kg user limit, try standing on the board with more force (not touching it lightly before committing to standing on it).
If everything else seems normal, please try the reset / re-balance procedure. Please see the relevant article
If the reset does not have any effect, please contact us to discuss the problem further.